Shipping Info: Asia & Pacific

Shipping Information

Unless otherwise agreed, shipping will be carried out to the address provided by the customer at checkout.

For our shipments we use DHL.

The risk shall be transferred to the customer when the goods are collected by a forwarder or carrier, in any case when they leave the warehouse of côte&ciel.

Delivery Times

We usually dispatch orders on a daily basis from our warehouse and aim to dispatch all orders within  1-2 working days (Monday-Friday). We do not offer weekend delivery.

Depending on the selected shipping method, DHL will deliver your parcel according to their services. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

For Standard Shipments, the estimated delivery time (after pick up by DHL) is 1-7 working days (depending on your location, it may also take longer).

côte&ciel is not responsible for any delays caused by destination customs clearance processes.

Shipping during Sales

During sales periods there may be a delay in dispatch due to the high volumes of orders to be processed and fulfilled.

Shipping Rates

We offer free standard shipping (1-7 working days) on all orders over RM120.The standard shipping rate applies to regular orders placed in our webstore. Alternative rates apply to special projects and collaborations. For further information, please contact coteetciel@nove.my